Realcall
Solutions
Realcall is one AI front desk, tuned to every corner of Australian real estate. Whatever kind of property you manage, it answers the call the way your best receptionist would — and never clocks off.
Never miss an after-hours repair again.
Burst pipes, lockouts and broken hot-water systems don't wait for 9am. Without cover, they hit voicemail — and you're cleaning up the mess (and the angry tenant) the next morning.
- Triages every repair as routine, urgent or emergency
- Dispatches genuine emergencies to your on-call tradie by SMS
- Recognises returning tenants and the properties they're linked to
- Captures unit, access notes and a clear description of the fault
Tenants get a real answer at 2am, emergencies are handled before the office opens, and your team starts the day with a sorted queue — not a backlog of voicemails.
Stop drowning in repetitive owner calls.
Strata managers field the same questions all day — 'when's the AGM?', 'what's happening with my levy?', 'who do I call about the lift?'. It buries the calls that actually need a person.
- Answers routine owner and committee questions instantly
- Captures instructions and approvals verbatim, in the caller's words
- Logs common-property issues with the right detail
- Routes anything that needs a human to the right manager
The routine calls are handled, the important ones reach you with full context, and nothing gets lost between the call and the action.
A 24/7 front desk for every building.
Commercial tenants expect cover any hour — a fault at 11pm can't wait until morning. But staffing a round-the-clock line for every building isn't realistic.
- Answers as your building's front desk, any hour
- Grades the fault and escalates on your terms
- Routes to the right contractor with site and access details
- Captures everything for a clean audit trail
Tenants always reach someone, faults go to the right contractor with the right information, and you have a record of every call — without a night shift.
Turn every missed call into a booked inspection.
Buyers and vendors ring the moment they see a listing. If you're at an inspection or on another call, that lead rings out — and goes straight to the agent who picks up.
- Answers buyer and vendor enquiries the instant they call
- Qualifies the enquiry and captures their requirements
- Books appraisals and inspections straight into the diary
- Routes warm vendor leads to the right agent
Every enquiry is answered, qualified and booked — so the lead lands with you, not the competitor who happened to be free.
Whatever you manage, Realcall answers.
See it handle a real call from your kind of property — book a quick demo.
Book a demo